Archives: FAQs

Do I need to mow my lawn first?

Although we do not require you to mow before we service, we request your lawn be no longer than mid calf. If the grass is longer than that, it is hard for our service techs to find every pile and prevents us from providing a high quality service.

Do you charge more for large dogs?

No. Our rates are based upon number of pets, not size. Each size have their own challenges and our rates are set to accommodate all of our furry clients equally.

When is payment required?

We require payment for your initial startup, and any remaining service dates in the current month, immediately following completion of the service. For all other routine services, we invoice on the 20th of each month for services to be rendered the following month. Services will be suspended in the event of non-payment. Suspended services are …

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Can I request a certain service date or time?

We will attempt to accommodate service date and time requests, but cannot guarantee a specific date or time. We utilize scheduled route assignments in order to keep prices low and provide consistent and quality service. We will contact you in the event of any changes to service date.

What happens if I move?

Not a problem! Just contact us prior to your move and we can arrange for services to transfer seamlessly upon your arrival to your new home.

What happens if I get another pet?

Because we do not require contracts, we can adjust your services at any time. Just contact us via phone, email, or in person and we will make it happen!

Should I unlock my gate?

Yes. However, for your convenience, we can retain a key or combination code for your gate if you would like to leave your gate locked. If you forget to unlock your gate, we will attempt to contact you by knocking first and calling second. Should we be unable to contact you, we will cancel your …

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