Frequently Asked Questions (FAQ's)
You’ve got questions? We’ve got answers. Here are answers to some of our most frequently asked questions. If you cannot find an answer to your question, please feel free to contact us.
Scoop Service Billing
No. If multiple promotions apply to you, we will provide you with the highest discount available until that promotion ends.
We require automatic payments with a card on file. Your first service will be billed after completion, including an initial service fee and a prorated amount for the remainder of the current month (if applicable). For ongoing services, payments will be automatically charged seven days prior to the first scheduled service of each new month.
If payment is not received before the first scheduled service of the new month, services will be paused until payment is made. You will need to manually resolve the issue with the card on file and remit payment prior to the next service date to continue receiving service.
Either party may terminate service at any time. To cancel, please contact us through your client portal or call us at 559-825-7667.
Scoop Services
We will attempt to accommodate service date and time requests, but cannot guarantee a specific date or time. We utilize scheduled route assignments in order to keep prices low and provide consistent and quality service. We will contact you in the event of any changes to service date.
While you must agree to our terms and conditions once you initiate services, there are no contractual obligations to end your service. You may sign up or discontinue services at any time through phone, in person, or email. Please note, you may be subject to another initial cleanup fee if you later decide to resume services.
Although we do not require you to mow before we service, we request your lawn be no longer than mid calf. If the grass is longer than that, it is hard for our service techs to find every pile and prevents us from providing a high quality service.
No. Our rates are based upon number of pets, not size. Each size have their own challenges and our rates are set to accommodate all of our furry clients equally.
Please be aware we are closed for service on these days:
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Black Friday
Christmas Eve
Christmas Day
If your service date falls on one of these dates, we will resume service on your next normal service date.
Initial clean-ups often take longer periods of time and may require more resources than yards already receiving our regular maintenance. As such, we charge an initial startup fee, due upon completion of your initial service, along with pre-payment for any remaining service dates in the current month. For more information please refer to our terms of service.
Yes. However, for your convenience, we can retain a key or combination code for your gate if you would like to leave your gate locked. If you forget to unlock your gate, we will attempt to contact you by knocking first and calling second. Should we be unable to contact you, we will cancel your service for the day. Please note, you will be charged for your regular service if we have attempted to contact you and still cannot gain access to the yard.
Scoopity Poops provides services all year, typically without interruption on rainy days or in the heat/cold. However, in extreme weather conditions such as heavy downpour, lightening storms, hail, or snow (we also chuckle at the thought of actual snow in the valley), we will pause all service activity. Rest assured, we will resume services as soon as the weather permits or arrange for a re-schedule if necessary.
Because we do not require contracts, we can adjust your services at any time. Just contact us via phone, email, or in person and we will make it happen!
At our initial cleaning, we ask that you be present with your pets so our service tech can be introduced to your pets. If your pet is aggressive towards strangers, we ask that you contain them for the duration of the service. If our tech feels threatened during a service, we will immediately discontinue service for that day and attempt to re-schedule with you on a day your pet can be contained.
If your pet is not going to be home, please let us know in advance (at least 48 hours) so we can skip those service days. Your invoice will be adjusted accordingly.
Not a problem! Just contact us prior to your move and we can arrange for services to transfer seamlessly upon your arrival to your new home.
Pet Sitting
While we don’t offer our scooping services on holidays, we do offer pet sitting. Please note, there is an additional fee per visit on holidays.
For your convenience, we are able to take your payments via mail, in person, or directly through our webpage. We accept cash, check, credit/debit cards, ACH, and Venmo.
We require a 50% deposit of the total amount due at time of booking.
For non-holiday travel, the remainder amount is due one week before service begins.
For holiday travel, the remainder amount is due 2 weeks before service begins.
For non-holiday travel, you may cancel services 7 or more days in advance and obtain a full refund. For cancelations less than 7 days in advance, your 50% deposit is non-refundable.
For holiday travel, you may cancel services 14 or more days in advance and obtain a full refund. For less than 14 days advanced notice, your 50% deposit is non-refundable.
For routine drop-ins, you must provide 48 hours notice for a full refund. For cancelations less than 48 hours in advance, your visit is non-refundable.
We kindly ask that you provide at least 3 business days advanced notice of the dates on which you are requesting services.
Examples of when to submit a request:
• For a Wednesday appointment, submit your request by Sunday before 5 PM.
• For a weekend appointment, submit your request by Wednesday before 5 PM.
We will do our best to accommodate last-minute requests; however, we may not be able to honor your requested time.
**Please do not message us on our Social Media accounts for services.
Our starting rates can be found on our website anytime by visiting www.scoopitypoops.com/services. Current rates are subject to change without notice and can be obtained through a quote/request for services.
For your pet’s and others’ safety, pets must have current rabies vaccination. Should the technician be bitten or otherwise exposed to any disease or ailment received from the client’s animal, the client will be responsible for paying all medical costs and damages incurred by the victim.
To maintain the integrity and quality of care we provide for all our clients, Scoopity Poops, LLC does not job share pet sitting and related services. This includes paid as well as non-paid caregivers.